Effective Date: 01/06/2025

At Raemoir Estates Management Ltd (Company Number: SC594678), we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard the data you provide.

1. Information We Collect

We may collect and process the following types of personal information:

  • Name and contact details (e.g. email address, phone number, postal address)

  • Business or property-related details

  • Communications (emails, call logs, website enquiries)

  • Payment and billing information (if applicable)

  • Website usage data via cookies (see section 6)

2. How We Use Your Information

We use your data to:

  • Provide quotes and carry out requested services

  • Respond to enquiries and offer customer support

  • Manage accounts and billing

  • Send important updates or service notices

  • Improve our services and website functionality

  • Meet legal or regulatory obligations

3. Lawful Basis for Processing

Under UK GDPR, our legal bases for processing personal data may include:

  • Your consent (e.g. when submitting a contact form)

  • Performance of a contract

  • Legal obligation

  • Legitimate interests (e.g. to improve services)

4. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Trusted subcontractors working under our instruction

  • Service providers (e.g. web hosting, payment processors)

  • Regulatory authorities when legally required

All parties are expected to follow strict data protection protocols.

5. Data Retention

We retain your data only for as long as necessary to fulfil the purposes it was collected for, including legal and accounting requirements.

6. Cookies and Website Tracking

Our website may use cookies to improve user experience and collect anonymous data such as:

  • Website traffic statistics (e.g. via Google Analytics)

  • Session preferences and browser type

You can control or disable cookies through your browser settings.

7. Your Rights

You have rights under UK GDPR, including:

  • Access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict certain types of processing

  • Withdraw consent at any time

To exercise your rights, email: danny@raemoirestatesmanagment.com

8. Data Security

We implement security measures to protect your personal information from unauthorised access, loss, or misuse.

9. Contact Us

If you have any questions about this policy or how we handle your data:

Raemoir Estates Management Ltd
Company Number: SC594678
Email: danny@raemoirestatesmanagment.com

Phone: 07730 049878

Registered in Scotland